Comments on: West-Jet Waited For Me http://steelwhitetable.org/2006/06/01/west-jet-waited-for-me/ The meek are getting ready. Thu, 20 Nov 2008 16:37:17 +0000 http://wordpress.org/?v=abc By: John http://steelwhitetable.org/2006/06/01/west-jet-waited-for-me/#comment-15768 John Fri, 02 Jun 2006 20:51:41 +0000 http://steelwhitetable.org/blog/2005/12/01/west-jet-waited-for-me/#comment-15768 It's amazing what some airlines will do. I remember once travelling from NY to Lansing via Detroit (Continental Airlines). Was booked on an 8:00 PM puddle jumper from Detroit to Lansing. Announced that the plane was overbooked and started offering free tickets. Me and three others jumped at the chance. They held that plane for 40 minutes waiting on a late connection from another flight. So at 8:40 that night I watched 4 people running from another terminal get on the plane that I and the 3 others gave our seats up for. The strange part of this story???? Me and those 3 other people left 20 minutes later on the 9:00 PM flight which was only half full??? It’s amazing what some airlines will do.
I remember once travelling from NY to Lansing via Detroit (Continental Airlines).
Was booked on an 8:00 PM puddle jumper from Detroit to Lansing.
Announced that the plane was overbooked and started offering free tickets.
Me and three others jumped at the chance.
They held that plane for 40 minutes waiting on a late connection from another flight.
So at 8:40 that night I watched 4 people running from another terminal get on the plane that I and the 3 others gave our seats up for.
The strange part of this story????
Me and those 3 other people left 20 minutes later on the 9:00 PM flight which was only half full???

]]> By: Steve http://steelwhitetable.org/2006/06/01/west-jet-waited-for-me/#comment-15717 Steve Fri, 02 Jun 2006 11:26:46 +0000 http://steelwhitetable.org/blog/2005/12/01/west-jet-waited-for-me/#comment-15717 Why do West Jet employees care so much? :-) Several years ago, I was flying with another airline. I won't say which, but they had the words "air" and "canada" in their name. I sat in a Dash-8 on the runway at Fredericton for 45 minutes waiting for another flight to arrive (late) so that connecting passengers could board. When I got to Halifax, I was 15 minutes late for MY flight, and it was gone. "I'm sorry sir, there's nothing we can do. I'll put you on stand-by for a flight 6 hours from now. Here's 9 bucks for lunch." Now THAT'S customer service. Why do West Jet employees care so much? :-)

Several years ago, I was flying with another airline. I won’t say which, but they had the words “air” and “canada” in their name. I sat in a Dash-8 on the runway at Fredericton for 45 minutes waiting for another flight to arrive (late) so that connecting passengers could board. When I got to Halifax, I was 15 minutes late for MY flight, and it was gone. “I’m sorry sir, there’s nothing we can do. I’ll put you on stand-by for a flight 6 hours from now. Here’s 9 bucks for lunch.”

Now THAT’S customer service.

]]> By: Jody http://steelwhitetable.org/2006/06/01/west-jet-waited-for-me/#comment-15646 Jody Thu, 01 Jun 2006 16:22:01 +0000 http://steelwhitetable.org/blog/2005/12/01/west-jet-waited-for-me/#comment-15646 West-Jet replied to my email: <blockquote><em>Hello Jody, Wow, thank you for brightening our day with the details of your experience. We appreciate your comments outlining the outstanding service you received. All of our employees are valuable team members your experience with them is a perfect example why. I will send a copy of your email to the Team Leaders of the individuals who have provided you such exceptional service to ensure they receive your comments of appreciation and the praise and recognition they deserve. Thank you for your taking the time to share your impressions with us. Have an excellent day. Sincerely, Ange Customer Care Service Specialist WestJet</em></blockquote> West-Jet replied to my email:

Hello Jody,

Wow, thank you for brightening our day with the details of your experience.

We appreciate your comments outlining the outstanding service you received. All of our employees are valuable team members your experience with them is a perfect example why.

I will send a copy of your email to the Team Leaders of the individuals who have provided you such exceptional service to ensure they receive your comments of appreciation and the praise and recognition they deserve.

Thank you for your taking the time to share your impressions with us. Have an excellent day.

Sincerely,

Ange
Customer Care Service Specialist
WestJet

]]> By: Phillip http://steelwhitetable.org/2006/06/01/west-jet-waited-for-me/#comment-15641 Phillip Thu, 01 Jun 2006 15:05:05 +0000 http://steelwhitetable.org/blog/2005/12/01/west-jet-waited-for-me/#comment-15641 Didn't WestJet recently pay Air Canada $10.5 million for illegally obtaining records of Air Canada's flight plans? Very sleezy, underhanded stuff I hear. But I like them too. Didn’t WestJet recently pay Air Canada $10.5 million for illegally obtaining records of Air Canada’s flight plans? Very sleezy, underhanded stuff I hear. But I like them too.

]]> By: ChrisO http://steelwhitetable.org/2006/06/01/west-jet-waited-for-me/#comment-15638 ChrisO Thu, 01 Jun 2006 14:24:54 +0000 http://steelwhitetable.org/blog/2005/12/01/west-jet-waited-for-me/#comment-15638 i've heard so many great things about them, it can't all be true! i want to work for/own them i’ve heard so many great things about them, it can’t all be true!

i want to work for/own them

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