DVD Burner Problem

I’ve tried to work it out myself and I’ve looked for solutions online, but I can’t find anything. I could call Dell’s tech support, but I have a feeling I’d be on the phone with them for a long time and nothing would change. To save myself the frustration, I’m throwing it out to all you good techy folk.

The DVD burner that came with my new Dell PC won’t recognize DVDs. It worked perfectly for the first month. Not anymore. CDs, no problem. But when I stick in a DVD or a blank DVD, the activation light comes on, it blinks and continues to blink forever, never recognizing that a DVD has been inserted.

The following shows up under hardware properties: TSST corp DVD+RW TS+H653F ATA Device.

The drivers are up to date and the OS tells me “this device is working properly,” but it’s not.

Does anyone have any suggestions before I make a frustrating call to Dell tech support?

UPDATE #1: Try deleting the “lower filters.” Don’t ask me what they are. My Dell tech support operator eventually deleted the lower filters and now everything is fine. (Google “lower filters” for more info.)

UPDATE #2: I was wrong. The DVD burner now recognizes commercial DVDs so I can play them. But as a recorder, it’s useless. It only recognizes DVDs, not any kind of writeable DVD.

9 thoughts on “DVD Burner Problem

  1. That happened to me when I got a new Dell. After much frustration and research (which yielded NO SOLUTIONS), I asked a techie friend. He said “Is your drive a DVD- or a DVD+?”

    Huh?

    Apparently, if you have a DVD+ drive, you can’t use DVD-. I still have no clue what that means, but I noticed at that point that the blank DVD’s I’d bought were DVD- and I needed DVD+. Problem solved.

  2. I’ll be annoyed if they sold me only a DVD+ drive. That could be it. I’ll test it with DVD+R now…

    Nope, that’s not it. I put a DVD+R in the drive and copied a DVD from another drive. He supposedly copied the disc, but when I checked out the DVD+R, it was empty. I finalized the disc in case it wasn’t finalized, but it’s empty.

    At the moment I have a regular Region 1 commercial DVD in the drive and it can’t read it.

    Shit. I’ll have to call Dell. This is going to be a headache.

  3. 12 minutes ago I called Dell tech support. The operator who I could barely understand asked how she could help me. I told her my DVD burner doesn’t work. She asked me for my name, address, postal code, country of residence, etc. I had to tell her a few times because she kept getting it wrong. After 5 minutes of this, she finally says, “So you want to purchase a DVD writer today?” I said no, I want tech support because my DVD writer isn’t working. She eventually patched me through to a tech support guy named Adam. I could understand him but apparently he could barely hear me. By the time I gave him my info all over again, he said I need to call tech support for Canada, not the US. I told him I already called the tech support number from Dell.ca. He gave me another number to call. It’s supposed to be tech support for Canada. We’ll see. I’m going to make myself a sandwich and call after lunch.

    I’ve decided never to buy from Dell or any online store again. I’ll go down the road to Futureshop for now on where they have a tech support and repair team on site.

  4. I’m back. Check out the time of my previous post. That’s about the time I called Dell tech support again. I just got off the phone after an hour and 20 minutes. Some operators at Dell get confused easily. I got transferred to Dell US tech support in Utah (which I have to say is hell a lot better than tech support from India; not being able to understand a person’s English is an issue; sorry India). The tech guy said he normally doesn’t do Canadian tech support, but said what the hell.

    The tech support guy took control of my PC through dellconnect.com. I spoke to him over the phone and watched him do his stuff. He tried a few things. He was able to read the DVD title, but not access the DVD. It was like that for an hour. Him fooling around, rebooting, reconnecting, all kinds of stuff.

    Then he decided to delete the “lower filters” (Google it) — and it worked.

    I’m not sure what the lower filters are, but if a system restore doesn’t fix the problem (restores will only work if you discover the problem immediately), then delete the LOWER FILTERS.

    The end.

  5. I backed up everything, removed just about every piece of software and I did a clean re-install of Vista and all the drivers that came with my Dell Inspiron 530 PC. The burner still doesn’t recognize any kind of writeable DVD.

    Deep sigh.

    I can’t wait to call Dell again.

  6. I’m having the same problems. I”ll be watching to see if you come up with a solution and I’ll post if I do…sigh

  7. I’m not calling back Dell right away. I’m just not in the mood to be on the phone for another 90 minutes and still not have the damn thing work. I’ll post updates in these comments or in the post.

  8. i am having the same problem my printer and cd/rom not working .I have call dell 3 times and all they can come up with is i need another cd player.I just had it replaced about 2yrs ago and i don’t think it was the problem then.So i’ve had it with dell tech. and will let the problem carry on.

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