An opinion of Netflix and what we’re watching

netflixWe switched from TV Cable to Netflix three months ago. Here’s an update on what we think of it and what we’ve been watching.

How much does Netflix cost?
It costs us $8 per month in Canada for unlimited viewing. There’s no Wii network connectivity fee, which is how we usually access Netflix.

How much bandwidth does Netflix use?
Here’s my internet usage from August 2010 to the end of January, 2011. We joined Netflix in Nov 2010. I increased our monthly usage limit when we joined – good thing too.
internet usage
Continue reading An opinion of Netflix and what we’re watching

Rogers Doesn’t Use Email

A Corporate division of Rogers won’t use email to communicate with me about my account.

Rogers logoRogers, my internet service provider and a major Canadian company, phoned my house while I was at work. They left a phone number with my wife for me to call them back.

I emailed Rogers the following:

My wife told me Rogers called to talk to me this morning. Rogers
left a phone # to return the call. I won’t be. Please contact via email
from now on.
It’d be convenient if the Rogers Account page had a Message
center to note any Rogers communication. Thanks.

They replied:

Thank you for your email.

In your recent email, you have mentioned that you’ve received a call
from Rogers, and wish to be contacted via email from now on.

Upon reviewing your account, I do see that the call you’ve received on
January 10, 2011 was from the Accounts receivable department.
Unfortunately, the accounts receivable department does not contact via
email.

I am pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com. You are a valued
customer and we thank you for your business.

I added the emphasize in bold there.

So I replied:

That’s ironic: an internet service provider does not use emails – that they provide to customers and can verify – to contact their customers for some services.

That will make amusing news item at some social site.

Thanks anyway.

They then replied:

Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you would like to offer some feedback about the Rogers service.
Thank you for your email, we appreciate your feedback. At Rogers, we are always looking for ways to improve our services to meet our customers needs. This has been documented and sent to the appropriate department for review. Should you have any further questions or comments, please feel free to contact us again.
We apologize for any inconvenience this may cause you and we appreciate your patience and understanding with this matter.

So Rogers provides me with an email from their corporate domain, which they can verify and monitor, yet they won’t use it for communication.

And I am not understanding about the matter.

Cancelling Cable TV For Netflix

As I posted in Replacing Cable TV with Netflix, we’re trying Netflix instead of cable TV for a month; that month is almost over and we’re cutting the cord – no more cable.
rogers internet usage nov 2010I just cancelled my television cable and upgraded my internet package. We didn’t watch any cable TV the past month, using Netflix the entire time. We all love it.

I upgraded my internet package to increase the download limit from 60 GB to 90 GB but the download speed remains the same. I’m willing to upgrade again if it’ll make a big different (from 10 Mbps to 25 Mbps), but netflix has been working well even on two devices at the same time.

We get Netflix through our wii, which is connected to my wireless router. I don’t like the wii interface but otherwise no problems. I also watch Netflix in bed using my iPod Touch with no streaming problems.

TV cable cost $80+ a month, which was cancelled. Netflix cost $8/month. Internet package upgrade cost an additional $10/month. Good savings overall!

Replacing Cable TV with Netflix

My family doesn’t watch a lot of TV yet we pay ~$80/month for cable. To paraphrase Roger Waters: Got fifty channels of shit on the TV to choose from.
netflix wii
My kids watch speciality children channels. We all watch Discovery channel for MythBusters and other cool shows, and we sometimes watch the science-fiction channel. That’s it.

I decided to evaluate Netflix as an alternative since it’s only $8/month here in Canada.

Netflix provides on-demand video streaming: movies, tv shows, documentaries.

To get the Netflix content to my television I had to use my Wii and download a NetFlix application to it – it then allows me to select what I want to view.

We tried it for the first time last night and it worked great – no sound or video problems – it streamed seamlessly to the TV via my wireless Wii connection.

I’ve also used Netflix with my PC, laptop, and iPod Touch – no problems.
ipod touch iphone netflix
There are no download limits to what you can download from Netflix.

The only limit is your internet data usuage limit imposed by your Internet Service Provider, who in my case is Rogers – the same company that provides my TV cable. My limit is 60gb downloads per month, but my average has been around 20gb, so I think I’ll be good. Even if I cancel Cable TV and get a better Internet package, I’ll still be saving lots.

We’re trying it out for a month.

Unlimited Complaints

According to HBC Connections Long Distance Plan, “unlimited” means 20 hours per month, as Steve discovered:

…the salespeople were trained not to inform prosepective clients that the limit is 1200 minutes unless they question them on the meaning of the term “unlimited”. They freakin’ intentionally mislead people!! Jeeeeezuss! I informed her that I did indeed ask them to verify the term “unlimited”, so she said that they would have their QA people review the tapes.

Unfortunately, it’s a common marketing ploy by phone companies. When Does Unlimited Mean Unlimited? describes their experience with its new meaning:

Rogers promised me an unlimited plan, and then changed the definition of the common English word unlimited to mean the exact opposite. It’s positively python-esque in its hubris.

Dishonesty sucks.