It took them two days to reply, which I’m pleasantly surprised about:
Dear Ms. Cairns:
I would like to thank you for taking the time to contact us via e-mail regarding the quality of coffee you received at our location in Warren, Michigan.
The product you received in no way reflects the high quality standards that we set for our stores. In certain areas of the USA, cup sizes do differ from those in Canada. In regards to your cream and sugar portioning issues, we have instructed the District Manager to follow-up with the Van Dyke Store to re-calibrate their cream and sugar machines.
At Tim Hortons we strive to achieve customer satisfaction through friendly and efficient customer service, a high level of product quality and cleanliness in our stores. For this reason, we appreciate the time you have taken to let us know of your experience.
We look forward to serving you better in the near future! The Tim Hortons internet site at www.timhortons.com may also be of interest to you.
The TDL Group Corp.
I get that "Ms." all the time. It used to be worse when I had long hair.