I never hear “You’re welcome” anymore, except from my mouth; it’s always “No problem” now. I hate that. I found this summary on the net somewhere but I can’t find the reference anymore:
“No problem”: It is an appalling statement of egotism on the part of the service provider and any customer service trainer worth their salt should ban its use.
I don’t care if it’s a problem, and by saying “No problem” you’re implying it could’ve been. I may soon respond with “What’s no problem?”, and then get in a heated a discussion about HOW STUPID THAT PHRASE IS!