. An excerpt:
- When an employee is in your office to talk with you, don’t hesitate to answer your phone.
- Interpret all suggestions for improvement as personal attacks on your leadership.
- Hold lots of meetings and make sure they have an unfocused agenda. Allow the conversation to meander aimlessly, permitting one tangential comment to give license to the next. Never cut off a rambling participant and if anyone has a good idea, compel that person to assume responsibility for a new committee to pursue the idea. End each meeting with no action items.