Retail Disobediance
Customer Confidential is a well-written, amusing description of what happens when someone refuses to show their receipt at Costco and Wal-mart: …there were about a dozen customers in line for “receipt review” at the exit. That represented about six extra minutes that I wasn’t being paid for, and so I rolled toward freedom. The employee “reviewing” receipts left the line and cheerfully said, “I’m going to have to see your