CBC Modifies Survey

CBC SURVEYAs reported earlier for a Steel White Table exclusive, but also picked up by The J-Walk Associate News Service (JWANS), so I guess that means it wasn’t an exclusive, and we’re not really reporters, are we? Hmm… Anyway, remember that CBC.ca survey from a couple days ago that ended with this message?

Unfortunately our quotas are full for responses from your category.

The JWANS wrote, “Wow, nothing like making a person feel useless. Why didn’t they just throw out his data? What point is possibly served by telling him that his time was wasted?”

The those questions caught the attention of the CBC who responded with the following:

First of all — my apologies. I regret that you received that message after taking the time to reply to the survey; the message has since been removed.

I have spoken with the company administering the survey and can assure you that all responses are being logged and all views will be taken into account as we look at making improvements to the news service at CBC.ca.

I’m impressed — impressed that my little complaint got noticed by the CBC and that a real person responded. Not bad. The response is appreciated.

Now I wouldn’t mind hearing from someone who has taken the survey since it was modified to let us know how it ends (not that I don’t believe what was stated in the CBC response — just curious). The system works!

(CBC’s full response can be read in the comments section of the original post.)

About Phillip

Phillip Cairns is a beekeeper in St. John's, Newfoundland, who writes about beekeeping at mudsongs.org.

One Reply to “CBC Modifies Survey”

  1. A friend did the survey this morning. At the 50%-completion mark, the survey got stuck in a loop. He had to rate how well an online news organization delivered certain types of news. He clicked a link to go on to the next page, and all he got was a variation of the same question. So he did it again, and it just kept repeating the same page. I was curious to see how the the survey ended, but after the same page kept coming up, he said, “Screw this.”

    His survey had a lot more questions than mine — before he gave up on it — maybe because he’s part of a younger demographic.

    Anyway, this is the last I have to say about the survey. Good luck to the CBC.

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