I’ve tried to work it out myself and I’ve looked for solutions online, but I can’t find anything. I could call Dell’s tech support, but I have a feeling I’d be on the phone with them for a long time and nothing would change. To save myself the frustration, I’m throwing it out to all you good techy folk.
The DVD burner that came with my new Dell PC won’t recognize DVDs. It worked perfectly for the first month. Not anymore. CDs, no problem. But when I stick in a DVD or a blank DVD, the activation light comes on, it blinks and continues to blink forever, never recognizing that a DVD has been inserted.
The following shows up under hardware properties: TSST corp DVD+RW TS+H653F ATA Device.
The drivers are up to date and the OS tells me “this device is working properly,” but it’s not.
Does anyone have any suggestions before I make a frustrating call to Dell tech support?
UPDATE #1: Try deleting the “lower filters.” Don’t ask me what they are. My Dell tech support operator eventually deleted the lower filters
and now everything is fine. (Google “lower filters” for more info.)
UPDATE #2: I was wrong. The DVD burner now recognizes commercial DVDs so I can play them. But as a recorder, it’s useless. It only recognizes DVDs, not any kind of writeable DVD.