I emailed Taco Bell about poor service and they now seem to be fishing for a way for way to compensate me for my inconveniene. From their email:
…we would really like the opportunity to make this right. Please let me know if there is anything we can do for you to rectify this situation.
Should I take advantage of their offer? If so, what should I ask for? My intention was just to make them aware of the shitty service.
I waited a long time for my order, so I emailed the corporation about my experience:
Continue reading A Complaint About KFC/Taco Bell In Dieppe, NB
Last year in November I almost missed a flight from Hamilton, Ontario to Moncton, New Brunswick. I didn’t miss it because West-Jet waited for me. Here’s the letter I sent them today:
I’m writing to thank you for your outstanding, incomparable service.
On Sunday, November 27, 2005 (sorry for the delay in writing this), I had a 1:10pm flight from Hamilton to Moncton. I left London at 9am, 90 minutes earlier than usual since a snow storm was occurring. During the drive I was stuck in traffic on the 401 and 403 for two hours due to accidents. I phoned my travel agent as I waited, asking them if the flight was delayed due to the weather; they said No. I asked them what the deadline was for the check-in time, and they said 30 minutes before the flight – no exceptions. So, I decided to TRY and make my flight, hoping that flight would be delayed.
I arrived 15 minutes before the flight was supposed to leave. I threw my keys to the car rental clerk saying “Fax me the bill!”, then rushed to the West-Jet counter asking, “Am I too late?” The attendant smiled and said, “Jody? We’re waiting for you”, giving me my ticket, and off I went, amazed. Wow. Five minutes later I was on the plane thinking, “I gotta write West-Jet about this.”
I used to fly with your major competitor, but they were dependably undependable: delayed flights, inconvenient flight times, and expensive. No longer. I fly exclusive West-Jet now, with this incident just one example of the great service I receive.
Why am I only posting this now? I’m starting to finish the 50 or so draft posts I have on the go.
It took them two days to reply, which I’m pleasantly surprised about:
Dear Ms. Cairns:
I would like to thank you for taking the time to contact us via e-mail regarding the quality of coffee you received at our location in Warren, Michigan.
The product you received in no way reflects the high quality standards that we set for our stores. In certain areas of the USA, cup sizes do differ from those in Canada. In regards to your cream and sugar portioning issues, we have instructed the District Manager to follow-up with the Van Dyke Store to re-calibrate their cream and sugar machines.
At Tim Hortons we strive to achieve customer satisfaction through friendly and efficient customer service, a high level of product quality and cleanliness in our stores. For this reason, we appreciate the time you have taken to let us know of your experience.
We look forward to serving you better in the near future! The Tim Hortons internet site at www.timhortons.com may also be of interest to you.
The TDL Group Corp.
I get that "Ms." all the time. It used to be worse when I had long hair.
Thank you for your email. A representative from our customer service department will respond to your request as soon as possible. Merci de votre courriel. Un repr’sentant de notre service aux clients vous repondra aussi rapidement que possible.
Your reference number is / Votre num’ro de reference est : OAKN-5VSKRD
(See Part 1, and then, Part 3, their formal response.)
I emailed the following to Tim Hortons‘ Customer Service (email address there) today:
Dear Tim Hortons,
I’m from Moncton, N.B., where I am used to consistent coffee servings: a "double-double" is the same at every Tim Hortons I go to.
I’ve been traveling to the U.S. recently and was pleasantly surprised to see some Tim Hortons. Like other national franchises and your Canadian stores, I expected the same quality and service in the U.S.; unfortunately, there’s a big difference.
First, I was surprised to discover that the "large" size I’m used to in Moncton is an "extra large" in the U.S.; a Canadian "medium" is a "large" in the U.S. A minor complaint.
Secondly, and more importantly, the cream and sugar measurements added to coffees are inconsistent between each visit to the store. One day a "double-double" is equivalent to a "single-single", the next it’s a "triple-triple". Each day is a surprise.
Do your franchise operations go through training to ensure coffee servings are consistent? Shouldn’t there be a standard measurement for a "double-double"?
The U.S. Tim Hortons I frequent is at:
29030 Van Dyke Ave
Warren, MI 48093-2301
I’m looking forward to your response.
Updates: See Part 2 (automated response), and Part 3 (their formal reply).