A Complaint About KFC/Taco Bell In Dieppe, NB

I emailed Taco Bell about poor service and they now seem to be fishing for a way for way to compensate me for my inconveniene. From their email: …we would really like the opportunity to make this right. Please let me know if there is anything we can do for you to rectify this situation. Should I take advantage of their offer? If so, what should I ask for? My

West-Jet Waited For Me

Last year in November I almost missed a flight from Hamilton, Ontario to Moncton, New Brunswick. I didn’t miss it because West-Jet waited for me. Here’s the letter I sent them today: I’m writing to thank you for your outstanding, incomparable service. On Sunday, November 27, 2005 (sorry for the delay in writing this), I had a 1:10pm flight from Hamilton to Moncton. I left London at 9am, 90 minutes

Tim Hortons’ reply, Part 3

It took them two days to reply, which I’m pleasantly surprised about: Dear Ms. Cairns: I would like to thank you for taking the time to contact us via e-mail regarding the quality of coffee you received at our location in Warren, Michigan. The product you received in no way reflects the high quality standards that we set for our stores. In certain areas of the USA, cup sizes do

Tim Hortons’ automated response, Part 2

Oh boy: Thank you for your email. A representative from our customer service department will respond to your request as soon as possible. Merci de votre courriel. Un repr’sentant de notre service aux clients vous repondra aussi rapidement que possible. Your reference number is / Votre num’ro de reference est : OAKN-5VSKRD (See Part 1, and then, Part 3, their formal response.)

Tim Hortons in the U.S., Part 1

I emailed the following to Tim Hortons‘ Customer Service (email address there) today: Dear Tim Hortons, I’m from Moncton, N.B., where I am used to consistent coffee servings: a "double-double" is the same at every Tim Hortons I go to. I’ve been traveling to the U.S. recently and was pleasantly surprised to see some Tim Hortons. Like other national franchises and your Canadian stores, I expected the same quality and