…the salespeople were trained not to inform prosepective clients that the limit is 1200 minutes unless they question them on the meaning of the term “unlimited”. They freakin’ intentionally mislead people!! Jeeeeezuss! I informed her that I did indeed ask them to verify the term “unlimited”, so she said that they would have their QA people review the tapes.
Unfortunately, it’s a common marketing ploy by phone companies. When Does Unlimited Mean Unlimited? describes their experience with its new meaning:
Rogers promised me an unlimited plan, and then changed the definition of the common English word unlimited to mean the exact opposite. It’s positively python-esque in its hubris.