Why Staples Instead of Future Shop

I went to Future Shop / Best Buy the other day to get a specific wireless N router, but when I got there the sales person tried to pressure me into buying a router that was more than twice as expensive. She threw all kinds of computer jargon in my face and started dissing the brand name of the router I was planning to buy. She was trying to confuse me and convince me to spend more money on something I didn’t need. Had she not taken this approach, I would have at least purchased the router I came in to get. But I was so turned off by her attitude I said, “Well, that’s very interesting. I’ll have to think about it. Thanks.” Then I went across the street and bought my router at Staples.

The router cost more at Staples, but when I went to pay for it, I said, “This router is $20 less at Future Shop. Can you match their price?” They said yes, and that was it. Done deal.

I hate going to Future Shop.

Future Shop Used My Advice

I recently ordered the printing of digital photos from Future Shop (owned by Best Buy for you American folks). Their Order Status page displayed this:

Status: Received: Your order has been sent to the lab.

That confused my simple mind; did that mean it was ready to be picked up at the lab, or was the lab processing it? So, I emailed Future Shop:

Just a comment about your Order Status page: Since this is my first time ordering photos from your site, it isn’t clear what the final status of my order will indicate. Right now it states: “Received: Your order has been sent to the lab.” So what? Does that mean it’s ready to be picked up? Or will the Status change to “Ready to be picked up”? It would be helpful if you could state ALL the steps in the order process, hi-lighting the Status a order is at. For example:
– Order being processed
– Order sent to lab < - - Order being shipped - Order ready for pickup And the 2nd line above would be in bold or highlighted to indicate the status. Thanks.

Three days later they replied:

Thank you for your feedback as it definitely makes us aware of issues that arise during this process. I will forward this onto our OPS department so that they can be made aware.

And that same day they updated their Order Status page to display:

Status: Processing: Your order has arrived at the lab and is being processed.

I anxiously await a cheque for my consulting services.

A Swift Kick In The Butt

calvin hobbes swift kick in the buttA buddy (Greg) got a new router yesterday (a computer router, Steve), but he didn’t mention that I was with him and that I almost drove a pen through the sales guy’s left eye.

Our first mistake was pausing in the main aisle, wondering where they stocked routers; one of the dozens of sales folks buzzing around in hunger noticed our confused look and latched on to it.

“Can I help you guys?”, he asks.

Our second mistake was not responding with “No.”

Instead, one of us says,”We’re looking for a wireless router.”

It went downhill from there.

He asks us what we plan on using the router for (duh), what internet provider we’re using… stupid shit that I’m sure non-techie folks may appreciate; I didn’t have the patience.

I interrupted him: “He wants the cheapest wireless router.”

He comes back with, “Well…” I started reaching for my pen then, but walked away instead.

That reminds me of the occasional support call I have to make to my internet provider (ISP). My cable modem used to stop working a lot and I’d have to get the ISP to reset the connection from their end, but everytime I made the call they made me jump through hoops: “Press Start, then Run. Then type CMD…” I’d always interrupt them: “You want my IP address? Right. Here. You want to to renew the adapter? Done.”

I wish computer support folks could filter out the techies from the non-techies, though I know it’s impossible.

For you American folks, Future Shop, where the incident took place, is owned by Best Buy.