Roll Up the Rim

Tim Hortons is a ubiquitous coffee and donut shop in Canada, where you can get a coffee with two cream and two sugar by just saying “large double double”.

roll up the rim to win tim hortons

Their spring ritual is to have the Roll Up The Rim To Win contest, where you roll up the rim of their cardboard cups to reveal “”PLEASE PLAY AGAIN/R’ESSAYEZ S.V.P.” or “WIN/GAGNEZ UN BEIGNE/DONUT”, or some other prize.

According to their Rules & Regulations:

24. In Canada: If you are eligible to win a MUFFIN, a DONUT, a COOKIE, or a COFFEE, complete a contest prize claim form. Canadian participants ONLY must sign the declaration and answer the skill-testing question (below on the contest prize claim form) and, together with their eligible “winning” RIM TAB, present it to a participating Tim Hortons store. Before being declared a Canadian winner, your RIM TAB and answer to the skill-testing question must be verified.

I have never filled in skill-testing question to get the donut I won, nor have I seen anyone else do that. THEY’RE BREAKING THE LAW!

Here’s the skill-testing question:


As a courtesy to the two people not skilled enough to figure it out, the answer is 26.

I wish they did ask me to fill out the skill-testing question so I could see what would happen if I provided the wrong answer.

Update (Oct. 14, 2005): This website is not affliated with Tim Hortons. If you wish to comment about Tim Hortons’ service, please e-mail or phone (1-888-601-1616) them. There are a few forums available that discuss their products and service; Google it, people. Comments to this post are shut off until internet users become intelligent (i.e. forever).

Update (Feb. 26, 2007): I added a new post for the 2007 contest.

Tim Hortons ain’t got no MSG – Part 3

Yesterday I sent an email to Tim Hortons asking if they put MSG in their coffee. Today I received their reply:

Dear Ms. Cairns,

Thank you for contacting us at our Head Office regarding the ingredients in our coffee.
I want to first assure you that Tim Hortons coffee contains NO MSG as the rumour now circulating indicates. Our coffee consists only of the highest quality premium Arabica beans with absolutely no additives.

In addition, our decaffeinated coffee goes through a process that uses only pure water to extract the caffeine. It is called the Swiss Water Process, and uses no chemicals or additives in the process.

I hope I have answered your concerns Ms.Cairns. We appreciate hearing from our customers, and try to learn from the input they give us. Should you have further questions or comments, please feel free to contact us toll free at 1-888-601-1616.

Your truly,
The TDL Group Corp.
Operations Services Representative

The information contained in this message is confidential and may be legally privileged. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, dissemination, or reproduction is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

That’s cool (except for the Ms.).

It’s nice to know they use the Swiss Water Process.

A double-double plus a pinch of MSG – Part 1

It’s come to my attention that there’s a rumor about Tim Hortons putting MSG in their coffee. According to they don’t:

Tim Hortons coffee contains neither nicotine nor MSG. Indeed, it contains nothing other than coffee. Just as the USA has its Food and Drug Administration (FDA) to oversee the safety of commercially-sold ingestibles, so Canada has its Canadian Food Inspection Agency (CFIA). Neither agency would permit the inclusion of a poison in a beverage vended to an unwary public.

The internet knows all. However, I sent the following email today:

Dear Tim Hortons,
I’ve been a happy Tim Hortons’ coffee drinker for over 20 years; however, I’ve recently heard a rumor that Tim Hortons puts MSG (Monosodium Glutamate) in their coffee, possibly to enhance the flavor.
Is there any truth to the rumor?
I look forward to your response.
jody cairns

Given their prompt response from my last email, I expect a reply by the end of the week.

Updates: See Part 2, their automated response, and Part 3, their formal reply.

Tim Hortons’ reply, Part 3

It took them two days to reply, which I’m pleasantly surprised about:

Dear Ms. Cairns:
I would like to thank you for taking the time to contact us via e-mail regarding the quality of coffee you received at our location in Warren, Michigan.
The product you received in no way reflects the high quality standards that we set for our stores. In certain areas of the USA, cup sizes do differ from those in Canada. In regards to your cream and sugar portioning issues, we have instructed the District Manager to follow-up with the Van Dyke Store to re-calibrate their cream and sugar machines.
At Tim Hortons we strive to achieve customer satisfaction through friendly and efficient customer service, a high level of product quality and cleanliness in our stores. For this reason, we appreciate the time you have taken to let us know of your experience.
We look forward to serving you better in the near future! The Tim Hortons internet site at may also be of interest to you.
Yours Truly,
The TDL Group Corp.

I get that "Ms." all the time. It used to be worse when I had long hair.

Tim Hortons’ automated response, Part 2

Oh boy:

Thank you for your email. A representative from our customer service department will respond to your request as soon as possible. Merci de votre courriel. Un repr’sentant de notre service aux clients vous repondra aussi rapidement que possible.
Your reference number is / Votre num’ro de reference est : OAKN-5VSKRD

(See Part 1, and then, Part 3, their formal response.)